From fraud detection to fraud action
Hosted by: Randy Salser, NACUSO
Featured Guest: Roy Zur, Co-Founder and CEO, Charm Security
Fraud is becoming increasingly sophisticated—and many attacks succeed by exploiting human behavior as much as technology. In this episode of The CUSO Lab Podcast, Randy Salser talks with Roy Zur, co-founder and CEO of Charm Security, about how AI agents are changing the way financial institutions approach fraud prevention.
Roy shares how AI can move beyond simply identifying suspicious activity to helping investigators and frontline teams take action. They also discuss personalized friction, the importance of keeping humans involved in the decision-making process, and how hybrid teams of people and AI agents could reshape fraud prevention.
Listen as Randy and Roy explore what credit unions can do to better protect their members and staff while improving the efficiency of their fraud prevention efforts.